Authors Discuss eBay nightmares
Published March 4th, 2006
US Auction News
Steve Klink was a longtime eBay enthusiast, buying and selling items as varied as a used car, to basement furniture imported from Thailand, over the popular Internet auction site.
But his view of eBay changed in 2003 after “the speaker incident,” when a supposedly new speaker arrived looking as if it had been used as a chew toy for an animal. When he contacted eBay, “they didn’t want to hear anything about it,” Klink said.
They told him the seller claimed it was brand new when sent and an animal must have gotten into the package.
Not satisfied with the response – as a Paramus, N.J., police officer, Klink has heard more than his share of lame excuses – he set up a Web site to post his complaint.
